This webinar — recorded on March 24, 2026 — is eligible for ACMPE and CEU credit.

Burnout gets talked about constantly, yet what some teams may label as “burnout” could be the early stage of something preventable: prolonged, unaddressed stressors that chip away at emotional, mental, and physical energy. When leaders identify these stressors and step in early, they may be able to interrupt the path toward true burnout.

One stressor that Amy Lafko increasingly observes across healthcare practices is the pressure staff feel when patients express fear, frustration, or confusion about the cost of care. With general out-of-pocket expenses, insurance premiums, and deductibles in flux, many patients expressed anxiety about out-of-pocket healthcare costs and some said they’re paying with cash. (Healthcare Journey Research Consumers and Providers, Synchrony, 2023.) This means frontline staff may be fielding hard questions about costs without support or training.

In this session, Lafko shares an assessment-driven framework to uncover and address these stressors. Leaders will learn tips to equip their teams to handle cost conversations confidently, help reduce avoidable stress and create a more sustainable and supportive work environment.

This 60-minute webinar will provide you with the knowledge to:

• Identify the specific stressors that drive staff fatigue and disengagement, rather than assuming broad burnout
• Equip teams with the skills, tools, and role clarity they need to navigate cash-pay scenarios and complex patient cost questions with confidence
• Implement leadership practices that help reduce stress around money conversations, strengthen communication, and support a healthier, more stable workforce
• Integrate patient financing solutions like the CareCredit credit card to ease cost conversations, support patient decision-making, and help patients accept recommended care

Brought to you by CareCredit, a Synchrony solution

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accepts no liability for any loss or harm arising from the use of the information provided. All statements and opinions are the sole opinions of the guest. Your receipt of this material and/or participation in this webinar constitutes your acceptance of these terms and conditions.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

This webinar consisted of a 60-minute presentation and question-and-answer session.

You will receive informational emails with instructions to access the recording and related resources, as well as steps to claim continuing education credits.