Front office positions in a medical practice are often the source of your highest levels of employee turnover.

Recruiting and hiring for these positions is only one aspect of the job, though. Next comes onboarding and training.

In this podcast episode, Elizabeth W. Woodcock, MBA, FACMPE, CPC, author of multiple books on practice management, discusses how Front Office Success, 2nd Edition, became the basis for a new online learning course, conveniently titled Front Office Success.

Woodcock outlines how high-deductible health plans and increased patient financial responsibility make it more important than ever for your front office staff to understand how to communicate with patients about payments, as well as the importance of systems for managing phones, scheduling and more.