Leading Successful Teams: How to Create a Winning Culture in Healthcare
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Every organization’s systems can be enhanced, and your team’s success in implementing essential improvements depends greatly on your leadership. The results-oriented, system-by-system diagnosis and prescriptions in Leading Successful Teams: How To Create A Winning Culture in Healthcare, 3rd ed, give you the knowledge and tools to improve your practice’s performance.
Whether you want to fine-tune your practice or manage a complete overhaul of the entire operation, this book provides the answers you need to lead your team to success. This book is endorsed and recommended by the Mayo Clinic and more!
“Dr. Susan Murphy’s book, Leading Successful Teams, 3rd ed, offers a rich treasure trove of wisdom, experience, and useful guidance in organizational leadership practice. Her words of wisdom have inspired my graduate students at Harvard and the University of North Carolina who have taken her lessons to heart as they develop into our nation’s future health leaders.”
Edward L. Baker, MD, MPH: Adjunct Professor, Harvard University
“I am very excited about Dr. Susan Murphy’s third edition of her powerful book, Leading Successful Teams ...As a physician leader, I can tell you that leadership is critically important for bringing teams together to improve efficiency, patient care and patient outcomes.”
Jonathan A. Leighton, MD: Mayo Clinic
“Dr. Murphy has been instrumental in guiding and mentoring me through many leadership issues I have encountered throughout my career … I strongly recommend anyone in a leadership role to use her resources, like Leading Successful Teams, to help guide and develop their own skills, as the role of being a leader is not easy by any means.”
Jeffrey Teraoka, MD: Stanford University
Table of Contents
PART 1: ALIGNING THE TEAM WITH PRACTICE GOALS
CHAPTER 1: Smart Practice Decisions Create a Winning Culture
CHAPTER 2: Systems Approach
CHAPTER 3: Developing the Organization’s Purpose
CHAPTER 4: Strategic Planning
CHAPTER 5: What Good Are Goals?
CHAPTER 6: Leading A Dynamic, Complex Healthcare System
CHAPTER 7: Patient Satisfaction
PART 2: LEADING, COACHING AND MENTORING THE TEAM
CHAPTER 8: The Role of Leaders
CHAPTER 9: Leading Through Change
CHAPTER 10: Burnout and Employee Engagement
CHAPTER 11: Situational Leadership Model: From Directing to Delegating
CHAPTER 12: Tough, Positive Leadership
CHAPTER 13: Running Effective Meetings
CHAPTER 14: Managing Your Boss By Managing Upward
CHAPTER 15: Creating a Coaching Culture
CHAPTER 16: Mentoring
CHAPTER 17: Wellness for Leaders
PART 3 BUILDING AND REWARDING YOUR TEAM
CHAPTER 18: The Role of Compensation and Incentives in Engaging the Team
CHAPTER 19: Interviewing and Hiring
CHAPTER 20: Orientation
CHAPTER 21: Developing Team Member Performance Plans
CHAPTER 22: Conducting Performance Appraisals
PART 4: RELATIONSHIP MANAGEMENT AND THE NEW WORKFORCE
CHAPTER 23: Conflict Is Inevitable
CHAPTER 24: Managing Conflict
CHAPTER 25: Conflict Management and Teambuilding
CHAPTER 26: DEI and Implicit Bias
CHAPTER 27: Gender Differences
CHAPTER 28: Generational Differences
CHAPTER 29: Tips for a More Positive and Productive Outlook
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