MGMA DataDive Practice Operations Data

Turn operational metrics into practice-wide success.

The important insights you gather comparing key performance indicators (KPIs) like hours of operation, wait times, appointment availability, call volume and much more can easily lead to high patient retention and lower employee turnover. These insights are essential to the progress of healthcare practices and operations.

Find the right data to benchmark your operations

So you can make a proper apples-to-apples comparison, the Practice Operations data set is highly filterable across numerous patient, physician and operations benchmarks. 

Capture metrics on KPIs in these areas:

• Value
• Scheduling
• Patient portal
• Call center
• Billing 
• Demographics
• Turnover & hire rates

Measure customer experience through insights such as:

• Patient satisfaction surveys
• Employee and provider satisfaction surveys
• Claims data (including claims posted, claims denied and charge posting lag time)
• Patient portal usage
• Call center data (like FTE levels, call volume or call abandonment rate)

Filter benchmarking data by: 

• All practices
• Better performing practices
• Geographic section
• Number of FTE physicians 
• Organization ownership
• Practice specialty

Go beyond benchmarks and filters with advanced analysis tools: 

• Custom group data
• Custom specialty builder
• Percentiles between 10-90
• Trend

See DataDive Practice Operations in action

This only scratches the surface of the potential insights this powerful data set can provide. To get the full picture that includes a complete list of benchmarks and filters, fill out the form to the right and a DataDive expert will reach out to walk you through our demo.